Refund policy

Return & Refund Policy

At Jimik, we strive to deliver high-quality, custom-made posters you’ll love. Our posters are produced on demand through our trusted print partner, Gelato, so each piece is crafted specifically per order.

Quality Guarantee

If your poster arrives defective, damaged, or not as ordered (e.g., incorrect quantity), please contact us within 30 days of receipt with a clear photo of the issue. If Gelato's quality assurance team validates your claim, we will:

• Ship you a free replacement, or

• Provide a refund, if a replacement is not feasible or if you’d prefer not to wait.
  
  

Please note: Color variations arising from print processes—due to factors like machine differences, paper type, humidity, or machine maintenance—are considered within acceptable tolerances and are not covered under this guarantee.

Lost, Returned, or Unclaimed Orders

• Lost in Transit: If your order doesn't arrive within the expected timeframe, contact us within 30 days of the estimated delivery date. We’ll arrange a replacement order.

• Returned to Sender: If a delivery is returned due to an incorrect address, refusal by the recipient, or being unclaimed, please place a new order. Contact us so we can arrange a refund of the product price—though you'll still need to cover shipping for the new order.

No General Returns

Because each poster is personalized and printed exclusively for you, we do not accept returns based on personal preference, incorrect size or color choices, or change of mind.

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Summary of Key Points